Two Virgin Media customers were left feeling hard done by after their house burnt down.
The provider insisted on charging the young ladies with a cancellation fee and refused to transfer the contract to a new address following the blaze.
Complaining to the Guardian, Nicky Brindley said that Virgin Media had initially demanded £200 when it said that the pair were in breach of the contract.
Ms Brindley told the newspaper: “It’s a real slap in the face for two hard-working and hard-up young women, one of whom has just been made redundant.”
“I can’t believe they can’t bend the rules in circumstances as dire as ours, but instead we got nothing but attitude from call centre staff.”
After being shamed in the national press, Virgin Media apologised to the women and refunded the charge.