When I tell people I work in call centre’s, everyone talks about their experiences, and always start off by telling me about who has the worst call centre (in their opinon, of course!)

I’m always surprised by how many people slate Sky for their customer service. I have never personally had a problem with them…

…Until now

I called at about 7pm one saturday night as my girls wanted to watch a movie, and the handset wouldn’t let them order, and the system needed a reboot

So I called. 1st attempt, got through and was cut off. 2nd attempt, on hold 10 minutes and when I was answered in a foreign land the agent couldn’t understand my request to be talked through a manual call back. And then he cut me off

3rd attempt, on hold 7 minutes, and then got cut off

4th attempt, got through and the overseas agent could only talk about booking a movie. And then cut me off

I had clearly just had an unlucky experience. I had called a few days before and had a very pleasant and knowledgable agent talk me through the process. My fault for not writing it down, but I expected a consistent performance from Sky when I rang back.

But it wasn’t to be

So come on Sky, take a look at what is happening, and make it easy for me to defend you next time

This entry was posted on Thursday, January 15th, 2009 at 6:25 pm and is filed under The Gait Post. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.